Official entry points
How do I get product support?
Open the support area inside the authenticated official Mini App. Describe the screen, action and approximate time. Include a task, transaction or deposit reference when relevant. The support workflow can accept a subject, message and attachment; remove personal information and secrets from screenshots before sending them.
Do not send seed phrases, private keys, exchange API secrets or recovery material. No response-time guarantee is published here.
How do I report impersonation or a security concern?
Save the public URL or username and approximate time, then report it through official Telegram support. Verify the destination against the trust center before connecting a wallet or following a payment instruction.
How do I ask about my data?
Use official in-app support to ask about access, correction or deletion. Deleting or blocking a Telegram chat does not by itself erase SideYield’s stored data. See the Privacy Notice.